Privacy Policy

1. Data Controller

The data controller is Eggly srls, publisher of Frency and DPLab products. P.IVA IT12857110014.

For any questions regarding privacy, contact us through the contact form.

2. Types of Data Collected

The personal data collected includes:

• Voluntarily provided data: name, email address, and message when you use the contact form.
• Analytics data: we use Google Analytics (GA4) to analyze website traffic. This service collects data such as IP address (anonymized), browser type, and pages visited.
• Cookies: we use cookies to manage your consent preferences and for analytics purposes.
• Local preferences: the browser’s localStorage is used to store cookie consent status and, for non-signed-up users trying Frency, your in-browser dashboard data.

3. Purpose of Processing

Personal data is processed for the following purposes:

• Responding to your information requests
• Providing technical support
• Delivering the Frency service to signed-up users
• Evaluating potential professional collaborations

4. Legal Basis for Processing

The processing of your personal data is based on:

• Consent: provided when you submit the contact form or sign up
• Contract performance: to deliver the Frency service you subscribed to
• Legitimate interest: to respond to your requests

5. Data Retention

Personal data collected through the contact form is retained for a maximum of 24 months, unless there are other legal obligations. Account data is retained for the duration of your subscription and deleted on request.

6. Communication and Disclosure

Your personal data is not sold to third parties. Data may be shared only in the following cases:

• To comply with legal obligations
• With email, payment, and infrastructure providers necessary to operate the service (Paddle, Google Cloud, Zitadel, email delivery providers)

7. Email Communications and Tracking

When you subscribe or sign up, we may send transactional or informational emails related to the service.

Our emails may include tracking mechanisms (click tracking, optional open tracking via tracking pixel) used solely to improve the quality and relevance of our communications. No sensitive data is collected. Tracking data is never sold or shared for advertising purposes. You can unsubscribe from any email using the link in the message.

8. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access: obtain confirmation of the existence of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restriction: limit data processing
• Right to data portability: receive your data in a structured format
• Right to object: object to processing
• Right to withdraw consent: revoke consent at any time

9. Security

We adopt appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with the update date.

11. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, contact us through the contact form.